All completed purchases qualify for an exchange-request period of (7) days from date of delivery. Exchange-requests received beyond (7) days from date of delivery shall be deemed ineligible for exchange consideration.

NOTE: Theme Parkist reserves the right to reject any and all exchange-requests, which we determine are not of sufficient material defect, or beyond the (7) day exchange-request period, to warrant the dispatch of replacement items.

In a word, no… with one exception.

Say “Hello” to our new Happily Ever After, First Purchase, Size-Exchange Offer for shoes.

Though limited in scope to the first pair of shoes you purchase within a category or style, here’s a second chance to achieve the perfect first fit.

TERMS & CONDITIONS

• • Offer covers size-exchange only. No refunds.
  • Must be a registered and verified account holder, at the time of purchase.
  • Exchange limited to first pair of shoes purchased within a category or style.
  • Returns must be in original condition (including packaging), with no signs of wear, scuffing, or damage.
  • Customer pays return shipping–with valid tracking number emailed to support.
  • Exchange-approval contingent on receipt, inspection, and acceptance of returned shoes by support team.
  • Replacement-shoe production begins after receipt and acceptance of returned shoes.
  • (7) day exchange-request period applies.

While we remain committed to environmental waste reduction with our zero-inventory, made-to-order fulfillment model—we think offering a second chance on your first purchase is the civilized thing to do. As always, we strongly encourage our customers to utilize the tools found on our shoe-sizing page to determine best fit prior to purchase—but sometimes, a do-over makes all the difference.

To start a size-exchange request, please email us your order number and a photo of the shoes and packaging you wish to exchange. The items in the photo must appear unwashed, unworn, and unused to qualify for exchange-request consideration. Thereafter, a member of our support team will make contact to discuss return-shipping details. Our contact email address is: support@themeparkist.com.

NOTE: Additional photos may be requested to ascertain the complete condition of the shoes you wish to exchange. Theme Parkist reserves the exclusive right to reject any and all size-exchange requests which we determine will not satisfy published terms & conditions, or fall within the (7) day exchange-request period.

After you place your order, you will have 24 hours to contact our customer service department to request an order modification, or cancellation. After 24 hours, your order will be sent to our production facility, where it will no longer be eligible for change. Our contact email address is: support@themeparkist.com.

All of our products are hand-made just for you (printing, cutting, sewing), and shipped within 3-5 business days of receipt of order. We ship internationally to the following countries:

Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Malaysia, Macau, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.

Please Allow 30+ Days For Delivery to The Following Destinations:

American Samoa, Guam, Hawaii, Puerto Rico, Northern Mariana Islands, Virgin Islands, US APOs (Armed Forces Americas, Armed Forces Pacific, Armed Forces, Armed Forces Europe)

All orders are shipped worldwide by expedited service (4-7 business days for delivery), via DHL, FedEx, and UPS.

NOTE: The indicated delivery timeline is an estimate, and may not reflect actual delivery service. After a shipment leaves our production facility, the contract-carrier bares full responsibility for final package delivery. Therefore, Theme Parkist cannot guarantee that actual package delivery times will match the aforementioned estimate.

All packages officially require a signature for final delivery. However, carrier protocol allows for packages to be left at certain locations without a signature, provided the delivery area meets established carrier safety standards. After receiving your shipment confirmation, we recommend a visit to the designated carrier’s website to adjust your final delivery preference.

DHL  |  FedEx  |  UPS

Two delivery attempts will be made by the shipping carrier. After two delivery attempts, the package will remain at a local facility for (7) days before being sent back to the production facility or destroyed. If you miss the second delivery attempt, please contact the carrier to confirm which local facility your package is located at for pickup. After a shipment is destroyed, Theme Parkist cannot refund the order. If you have issues retrieving your package, please contact Theme Parkist Customer Support for delivery assistance. Our email address is: support@themeparkist.com.

All U.S.A. orders ship free of charge. Canadian single and multiple-item orders incur a flat fee of $7.00 USD per item, for shipping & handling. International single and multiple-item orders incur a flat fee of $14.00 USD per item, for shipping & handling. Individual products may ship separately from different production facilities.

A tracking number will be sent to you by email a few days after your order has been placed. If you do not receive a tracking number within 3-5 business days of ordering, please contact our customer support team for assistance!

NOTE: It may take up to 24 hours for your package to show up in the designated carrier’s tracking system.

If you have not received your package within (14) days of the date of shipping, you should make direct contact with the carrier and notify Theme Parkist to investigate. If the carrier indicates your package has been lost in transit, we can file a claim on your behalf for a full refund. Theme Parkist is unable to initiate refund claims past (14) days from the date of shipping.

The following circumstances may also apply:

• • Theme Parkist is not able to file claims on packages marked as delivered by the carrier. If your order is marked as delivered, but you are not in possession of your package, please reach out to the carrier directly to file a claim. No refunds will be issued for orders marked as delivered.
• • Theme Parkist will not issue an undelivered-package refund due to incomplete or insufficient address information. Address deficient packages are not guaranteed return-to-sender by contract carriers—and may be destroyed without notice. In all such cases, Theme Parkist shall not be held liable.
• • Shipping to U.S. territories or an APO address can range from 15-35 days. Possibly, longer under certain conditions. Please allow (40) days to pass before contacting Theme Parkist Customer Support for missing-package support.

We’re sorry to hear about the extra custom charge—but it’s something beyond our control. Our company neither imposes nor collects custom fees. Sadly, some governments choose to conduct random package checks as a pretext for charging additional import fees.